Carer Staff Coordinator/Scheduler

  • Location: Wandsworth, Watford
  • Function: Customer Services
  • Salary: 25K - 28K / Annum
  • Reference: 12722
  • Job Type: Permanent
Carer Staff Coordinator/Scheduler
Wandsworth
Full-timeSalary: 25,000.00 to 28,000.00 /year

This role is expected to perform a variety of duties in the coordination of scheduling service for clients. The Staff Coordinator/Scheduler is expected to assist and support other staff members in order to provide the highest quality service to clients.

Primary

- Coordinate Carer schedules on a daily basis
- Coordinate and maintain monthly client schedules
- Answer each incoming call in a friendly, professional and knowledgeable manner
- Field new client enquires over the phone in a knowledgeable manner, enter information into database and handover to Care Manager
- Develop and maintain relationships with both clients and Carer
- Identify and report to Care Manager, areas of recruitment & retention needed
- Enter and maintain accurate client and Carer records
- Process and mail initial service enquiry letter/brochure
- Provide up to date hand over for out of hours cover
- Participate in out of hours ``on call`` rota

Secondary

- Field employment inquiries from prospective Carers and arrange for application process as needed
- Assist Care Manager in completing Client Journal
- Participate in quarterly Carer meetings

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.

Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd`s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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