Biomedical Graduate / IT Support

  • Location: Chertsey, Chertsey
  • Function: IT
  • Salary: 20K / Annum
  • Reference: 12616
  • Job Type: Permanent
Biomedical Graduate / IT Support - 20,000 - 25,000 plus excellent benefits and working environment

This a great opportunity for a candidate with a good Biomedical Sciences degree and a passion for technology / IT to join to join a software company in Chertsey who provide systems which help healthcare professionals test, diagnose and treat millions of patients every day, helping save or improve their quality of life.

The successful candidate will have the opportunity to build on their Biomedical Sciences skills to develop your career in a dynamic Pathology support environment. Our Services team promotes an excellent environment to learn in, a strong promotional environment for you to work with while building your technical knowledge and providing access to industry leading technical certification.

Duties/attributes:

- To receive and categorise incoming enquiries from our customers into the Call Management system
- Work with customers to collect the relevant information and investigate this incident by analysing the details to understand the cause of fault and provide a solution, guiding the customer to a resolution
- Own and progress First Line support requests to resolution or where needed escalate to other support teams
- Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and Pathology issues/pressures and keeping them up to date of progress and any actions taken.
- Become conversant with the core functionality of Pathology products and that of general disciplines
- Strong interest in Biomedical Sciences
- A demonstrable interest in IT with skills beyond MS Office
- High level of customer service skills
- Excellent verbal and written communication skills; you will need to communicate with technical and non-technical clients and staff at all organisational levels
- Strong motivational skills - can deliver the tasks in difficult circumstances
- Ability and willingness to learn and work independently and as a part of team
- Strong planning and organisational skills to help plan and manage your tasks
- Adaptability / flexible to changing demands

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.

Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd`s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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