IT Support Engineer

  • Location: Chertsey, Chertsey
  • Function: IT
  • Salary: 28K - 32K / Annum
  • Reference: 12588
  • Job Type: Permanent
IT Support Engineer - 30k - 32k plus excellent benefits and working environment

This is an excellent opportunity for a talented IT Support Engineer, experienced in delivering 1st and 2nd line client sided support services and keen to advance their skills with systems administration.

Duties / attributes:

- General implementation and support of the ICT function and systems on a day to day basis.
- Provide 1st and 2nd line support and incident management coverage on the ICT service desk
- Network and server administration
- Establish and maintain high levels of incident ownership - resolving, progressing and managing all calls to a satisfactory conclusion on the ICT incident management system
- Establish a quality working relationship with end users and resolve their incidents in a timely fashion
- Support all internal and external communications including network infrastructure, internet access, email, intranet, telecommunications, WAN, etc
- Support for all internal IT systems and servers including O365, MS Windows Server, MS Exchange, VMware, MS Windows clients & MS SQL Server
- Support of all current security, anti-virus, backup and disaster recovery processes in place
- Project manage internal projects of new internal systems and requirements
- Plan and implement upgrades needed to maintain service levels
- Carry out ICT project-based activity
- Experience in 1st and 2nd line support to users
- Problem-solving and trouble-shooting skills
- Demonstrable ability to work independently
- Good knowledge of base MS Active directory administration
- MS Desktop Applications
- Troubleshooting in network / internet and database connectivity
- Patch management, build, imaging and deployment
- Ability to effectively communicate with all organisational levels
- The ability to work under pressure and ensure deadlines are met

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.

Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd`s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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