Customer Service / Service Co-ordinator

  • Location: Chertsey, Chertsey
  • Function: Customer Services
  • Salary: 28K - 32K / Annum
  • Reference: 12569
  • Job Type: Permanent
Customer Service / Service Co-ordinator - 28k - 32k plus excellent working environment

This is a great opportunity for an experienced Service Co-ordinator to join an extremely successful and well-established engineering company in Chertsey where long term career progression exists.

The successful candidate will be working at the front-line of the company and will be actively involved with international end-users and customers, first class communications skills are therefore essential.

- Administration and co-ordination of the service department, from new enquiries through to repair processing, progressing and despatch.
- Telephone support for all incoming calls
- Booking logs on the service database
- Responding to customers` requests and providing updates on their repairs
- Arranging despatch of parts and repairs
- Arranging orders with purchasing for components or special items - progressing these orders directly with the supplier
- Checking service emails and ensuring all have been responded to and the customers are aware of progress
- Arranging on site visits for engineers, both home and abroad, including all travel booking and arrangements
- Progressing all repairs through the workshop and inspection departments
- Assisting with quotations for repairs and products
- Arranging and organising repairs by outside companies and ensuring that the suppliers repair and return the items in a timely manner
- Administration, audit and update of the loan spreadsheets and database
- Administration of the training spreadsheet and ensuring that it is updated when service partners attend training
- Used to working in a technical environment and technically minded.
- Excellent administration skills, highly organised and ability to prioritise

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.

Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd`s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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