Customer Service/ Administrator / Order Processor

  • Location: Esher, Esher
  • Function: Customer Services
  • Salary: £23K - £25K / Annum
  • Reference: 12553
  • Job Type: Permanent
Account Executive - £25,000 + 2.5% Bonus

Hours                8:00 am - 4:30 pm
                        8:30 am - 5:00 pm
                        9:30 am - 6:00 pm

Main Purpose of Role:
To provide support to Account Manager in maintaining and developing existing client relationships through proactive management.

Accountabilities

- To act as the main day to day point of contact for all clients;
- To produce client documentation within defined time-scales;
- Produce new orders
- Progress orders advising clients of any change
- Generate and issue new contracts and monitor return
- Arrange new deliveries / collections
- To handle and solve all client queries in a prompt and professional manner, seeking guidance from the Account Manager and/or other departments where necessary;
- To manage and/or generate monthly customer invoicing and recharges;
- To generate and authorise external supplier orders;
- To produce regular and `ad-hoc` client reports within defined time-scales;
- To provide advice on rescheduling and early termination, seeking guidance from Account Manager, where necessary.

Person Specification

- Customer service background/experience
- High levels of proficiency in Microsoft Office
- Ability to produce accurate work to tight deadlines under pressure
- Ability to communicate clearly in writing and orally
- Excellent administration skills
- High level of Customer Care and quality service
- Problem solving ability
- Strong team player
- Strong negotiation skills
- Data/Information Analysis
- Articulate
- Excellent time management skills
- Empathic, positive, flexible outlook
- Full Driving Licence
- Degree educated

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
 
Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd`s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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