Customer Service Manager

  • Location: Bristol, Bristol
  • Function: Customer Services
  • Salary: £45K - £52K / Annum
  • Reference: 12386
  • Job Type: Permanent
Customer Service Manager - Bristol

Competitive salary and excellent benefits package available

Recruiting for a Customer Service Manager to join the management team.  This is a pivotal role within the organisation, where you will be the central point of communication for customers, ensuring their purchase experience and after care is of exceptional standard and quality.

You will be managing various sites within your region, dealing with customer issues, problem solving and supporting our site teams. You will be working along-side the wider team looking to make improvements, highlighting re-occurring faults and proactively working to improve the customer experience.

Key skills

- Experience in a similar role, having worked for a Private Homes Developer/Decent Homes/similar Customer base 
- We would also consider candidates from a Trades/Site Management background with extensive post completed Customer Service to purchasers.
- Exceptional communication skills, the ability to deliver results and strong skills in managing customer expectations.
- Technical experience within building, fault finding and construction in general is of merit, but knowledge of NHBC warranties and standards is essential.
- To maintain an open communication with Build and Commercial personnel to highlight design product and workmanship problems
- Able to handle the pressure that may arise when dealing with internal personnel in these circumstances.
- Ability to build good working relationships and trust at all levels, particularly with Subcontractors
- Must be an excellent communicator and able to use own initiative.
- Must be able to handle a busy office environment, demonstrate time management skills and who can multi task.
- A good product knowledge is essential, enabling correct solutions to be reached with a variety of reportable issues.
- The ability to stay calm and deal with situations of conflict and high emotion both face to face and in the office environment. 
- To be able to assess the situation impartially and propose effective solutions based on fact.
- Must have a full, clean driving license 

Essential criteria

- Site management and customer facing experience
- Construction background
- Independent worker
- Cost control
- Commercially aware
- Technical skills

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
 
Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd`s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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