Reception / Front of House

  • Location: Addlestone, Addlestone
  • Function: Administration and Reception
  • Salary: £18K - £20K / Annum
  • Reference: 11917
  • Job Type: Permanent
Receptionist / Front of house - £19,000

- To provide and lead a welcoming, courteous and polite Front of House Service in accordance with approved client procedures.
- To act as local interface between client and onsite staff
- Able to react in an ever changing business environment.
- Liaising with key stakeholders both within the company and the client team.
- To act as a local interface between client and on site staff
- To ensure Health and Safety standards are met at all times
- Ensuring all visitors sign in and out and are issued with the correct badges and passes for the duration of their visit
- Bringing to the attention of all visitors the standard instructions regarding Fire procedures
- Maintain a log of all visitors for the benefit of security and evacuation procedures
- Responsible for answering and connecting all calls received through the switchboard
- Responsible for receipting and closing work orders plus raising any purchase orders/requisitions
- Ensure Rooms are set ups including AV equipment/spider phones/projectors etc, help support messengers if short staffed to set up rooms.
- Make sure all meeting rooms are clean and have working AV Equipment
- Able to handle and manage queries and messages from visitors, in a timely, efficient, friendly and helpful manner
- Able to provide directions and other relevant information for all visitors enquiring at reception
- Ensure that special needs visitors are dealt with appropriately
- Security vet incoming visitors to comply with security arrangements and policies
- Managing the Fire Warden and First Aid Spreadsheet for the client ensuring training is carried out on a timely manner.
- Ensure nominated officer list is updated
- Covering admin duties
- Uniform will be supplied and needs to be kept smart at all times.

Person Specification

- Excellent Customer Services
- Good knowledge / experience of Microsoft office packages
- Have an understanding of health and safety
- Commercial awareness
- Ability to work on own initiative
- Planning and Organisational skills
- Strong customer focus skills and attitude
- Flexible and willing approach to work
- Good communicator - both Written and Orally
- Enthusiastic and Hardworking
- Good time management
- Working to tight deadlines

Qualifications / Skills / Attributes Required

- Minimum of 1 years` experience in an Front of House role
- Experience of leading a team that delivers results
- Familiar with standard MS Office applications such as Word, PowerPoint, Excel and OutlookAble to work well as part of a highly motivated team.
- Strong and effective communication skills.


Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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